Perhaps you should consider another line of work …
First, she tries to explain to me how the one-year limited warranty is invalid after you use it once. Since the item in question had already broken once this year, we’d have to pay for this second repair. In my opinion, any reputable organization would consider the warranty renewed after a repair. They should have enough confidence in their product to guarantee it won’t break again within another twelve months. Not here. Once broken, you’re on your own. “Expensive and fragile, so we can’t really stand behind it. Guess you should have thought of that,” they seem to be saying.
Then, this exchange between customer and clerk. Read the first line carefully.
She says, “Would you like to pay for this now?”
“Oh,” we reply, “can we pay for it when we pick them up?”
Nervous glance to coworker. “Um, no. We require prepayment.”
“Oh, so there’s no real option.”
“Not if you want us to place the order. We only order once we get payment.”
“So perhaps you could have said ‘How would you like to pay today.’”
“Well, I didn’t want to just say, ‘Give me $91.’”
“Exactly. And yet, you could have said what you meant. I was offering a suggestion.”
She stares at us like perhaps we could get the heck out of her office. We gave her the money and did. We plan to return once more to pick up the repaired glasses (seven to ten days, don’t you know), and likely to never return again. I get the feeling with this organization, they are just fine with that.
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I’ll take a guess these are the Kids’ glasses – they seem to value more $91 exchanges than happy, life-long customers. Too bad for them.
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